Frequently Asked Questions | Pet Sitting in Jupiter, FL
Section 1: About Our Services
What services does Riverside Pet Services offer?
Riverside Pet Services offers eight in-home pet care services in Jupiter, Tequesta, Juno Beach, and Hobe Sound, FL: dog walking, pet sitting, dog walking packages, travel care, overnight care, beach walks, twilight stays, pet transport, and concierge services. The team also provides home care add-ons including mail collection, trash disposal, package handling, and property security checks during visits.
Why should I hire a pet sitter instead of using a boarding facility?
Pets are most comfortable in their own homes. Boarding facilities — even a sitter’s home — are unfamiliar environments that can trigger separation anxiety, reduced appetite, and stress behaviours. Riverside Pet Services comes to the pet’s home, maintaining their normal routine, sleeping arrangements, and surroundings. This creates the least disruptive, most comfortable experience for the pet, especially for animals prone to anxiety.
What types of animals does Riverside Pet Services care for?
Riverside Pet Services cares for dogs, cats, rabbits, birds, frogs, guinea pigs, and gerbils. Visit durations and care routines are customised to each animal’s specific needs. Clients with small critters or exotic pets are encouraged to share their pet’s routine during the meet and greet so the sitter can provide the right level of care.
Does Riverside Pet Services offer cat sitting?
Yes. Riverside Pet Services provides cat sitting in Jupiter, Tequesta, Juno Beach, and Hobe Sound, FL. Cat visits include feeding, fresh water, litter box cleaning, and interactive playtime. Visit durations range from 15 to 60 minutes. All cat sitting takes place in the cat’s own home, avoiding the stress of an unfamiliar environment. The team cares for single cats and multi-cat households.
What is a Twilight Stay?
A Twilight Stay from Riverside Pet Services is an evening pet care visit in Jupiter, FL, designed for pet owners who have late nights out, early morning departures, or need someone to settle their pets before bedtime. A certified RPS sitter visits the home during evening hours to feed, walk, and settle the pet for the night. Contact RPS for current Twilight Stay availability and pricing.
Does Riverside Pet Services offer dog walking packages?
Yes. Riverside Pet Services offers dog walking packages for regular clients in Jupiter, Tequesta, Juno Beach, and Hobe Sound, FL. Packages provide better value than individual bookings and are designed for pet owners who need consistent, recurring walks. Package pricing and available bundle sizes can be found on the Dog Walking Packages page at riversidepetservices.com. Contact the team at 561-354-8295 for details.
Can Riverside Pet Services administer medication to my pet?
Yes. Riverside Pet Services sitters can administer medications to pets during visits. Clients should provide written instructions, medication dosage details, and any relevant veterinary guidance during the meet and greet. The team’s Pet CPR and First Aid training ensures sitters are equipped to handle medical care routines and can respond appropriately if a health concern arises during a visit.
Does Riverside Pet Services provide beach walks for dogs?
Yes. Riverside Pet Services offers dog beach walks in Jupiter, FL. A certified sitter takes dogs on leashed coastal walks, providing enriching exercise and stimulation in a natural environment. Beach walks are a unique service offered by RPS and are ideal for dogs that love the outdoors. Contact the team for current beach walk pricing and availability.
Section 2: Pricing & Scheduling
How much does dog walking cost in Jupiter, FL?
Dog walking with Riverside Pet Services in Jupiter, FL starts at $25 for a 15-minute visit. Visit pricing is: 15 minutes ($25), 30 minutes ($35), 45 minutes ($45), and 60 minutes ($55). An additional $5 per pet applies to multi-pet households. A one-time meet and greet is $25. Dog walking packages are available for regular clients at a reduced per-visit rate.
Is there a fee for the initial meet and greet?
Yes. Riverside Pet Services charges a one-time meet and greet fee of $25. During the meet and greet, the sitter visits the client’s home to meet the pets, learn their routine and care requirements, and set up the client’s Time To Pet app account. The meet and greet typically takes 30–45 minutes and is required before the first paid service visit.
How far in advance do I need to book pet sitting?
Riverside Pet Services recommends booking as early as possible, especially during peak travel periods such as holidays, school breaks, and summer. For regular clients, recurring visits can be scheduled on an ongoing basis through the Time To Pet app. For new clients, the meet and greet must be completed before the first service visit can be booked. Contact the team at 561-354-8295 to check availability.
How do I pay for Riverside Pet Services?
Payment for Riverside Pet Services is handled through the Time To Pet app. Clients can manage bookings, view invoices, and process payments directly through the app after setting up their account. For payment method questions, contact the team at 561-354-8295 or info@RiversidePetServices.com.
Section 3: Safety, Trust & Certifications
Is Riverside Pet Services insured?
Yes. Riverside Pet Services operates as a fully licensed LLC and carries PetCare Business Insurance. All sitters are Pet CPR and First Aid certified. The business is also bonded. Proof of insurance is available upon request. These credentials ensure that both pets and clients’ homes are protected during every visit.
What is the Riverside Pet Services Peace of Mind Promise?
Riverside Pet Services’ Peace of Mind Promise covers five commitments: transparent communication with photos, videos, and pet selfies after every visit; follow-up after each service to confirm satisfaction; reliable, on-time sitters; affordable and personalised care plans; and respectful treatment of the client’s home, including clean-up, mail collection, and security checks. The goal is for clients to feel completely at ease while away.
Are Riverside Pet Services sitters background-checked?
Yes. All Riverside Pet Services sitters are background-checked before being approved to work with clients. In addition to background checks, sitters hold Pet CPR and First Aid certifications and are either fully Pet Sitter Certified or actively working toward certification. The business carries PetCare Business Insurance, is fully licensed, and operates as a bonded LLC.
What happens if my pet has an emergency during a visit?
Riverside Pet Services sitters are Pet CPR and First Aid certified and trained to respond to pet health emergencies. In the event of an emergency, the sitter will attempt to contact the owner immediately, follow any emergency instructions provided during the meet and greet, and transport the pet to the designated veterinarian if required. Clients are asked to provide their vet’s contact details when setting up their account.
Section 4: How We Work
How do I get started with Riverside Pet Services?
Getting started with Riverside Pet Services takes three steps:
(1) Contact the team by phone, text, or email at 561-354-8295 or info@RiversidePetServices.com, or create an account directly at riversidepetservices.com.
(2) Schedule a meet and greet ($25) where the sitter learns the pet’s routine and the client’s preferences.
(3) Book the first visit through the Time To Pet app. Most clients are set up within a few days.
Why did Stacy start Riverside Pet Services?
Stacy Gumbus founded Riverside Pet Services in Jupiter, FL in 2021 after identifying a clear need for reliable, trustworthy pet care in her community. After 18 years as a stay-at-home mom and 8 years of homeschooling, Stacy saw an opportunity to serve her neighbours while pursuing a career centred on her passion for animals. RPS began as a neighbourhood service and has grown into a trusted local business.
What do clients love most about Riverside Pet Services?
Toggle ContentThe most common reason clients turn to Riverside Pet Services is that they had stopped travelling or doing activities they love because they couldn’t find pet care they trusted. RPS solves this by providing reliable, certified in-home care so pet owners can enjoy their lives knowing their animals are safe, happy, and in their own environment — their own pet ‘staycation’.
How does Riverside Pet Services communicate with clients during a visit?
Toggle ContentRiverside Pet Services uses the Time To Pet app to send real-time visit reports after every appointment, including photos, videos, and pet selfies. Clients receive a notification when the sitter arrives and when the visit is complete. The team also follows up after each service to confirm the client’s satisfaction. Communication can also happen via phone or text at 561-354-8295.
What is the most common reason clients need pet sitting?
The most common reasons clients contact Riverside Pet Services are travel, long work hours, late meetings, and busy schedules that make it difficult to give pets the attention they need. Many clients had stopped travelling altogether before finding RPS. The service is designed to give pet owners back the freedom to live their lives without guilt, knowing their pets are well cared for at home.
Do I need to be home during the pet sitting visit?
No. Clients do not need to be home during Riverside Pet Services visits. Most visits take place while the owner is at work, running errands, or travelling. During the meet and greet, the client provides access instructions for the sitter — typically a key, lockbox code, or garage code. All access details are stored securely. After each visit, the sitter sends a report via the Time To Pet app.
How do I track my pet's visit in real time?
Riverside Pet Services uses the Time To Pet app to provide real-time visit updates. Clients receive a notification when the sitter arrives, a GPS-tracked visit report, and photos or videos of their pet during the visit. The report is sent at the end of each appointment. Clients can also message their sitter directly through the app at any time.
Section 5: Service Area
What areas does Riverside Pet Services serve?
Riverside Pet Services provides pet sitting and dog walking in Jupiter, Tequesta, Juno Beach, and Hobe Sound, Florida. The team also serves Palm Beach Gardens and surrounding areas. For clients outside these areas, contact the team at 561-354-8295 to discuss availability. Service area coverage may vary by sitter availability.
Does Riverside Pet Services serve Hobe Sound?
Yes. Riverside Pet Services now serves Hobe Sound, Florida. Pet sitting and dog walking services are available for Hobe Sound residents on the same terms as other service areas. Contact the team at 561-354-8295 or info@RiversidePetServices.com to check current sitter availability in Hobe Sound and to schedule a meet and greet.
Does Riverside Pet Services serve Juno Beach?
Yes. Riverside Pet Services provides dog walking and pet sitting in Juno Beach, FL. Juno Beach is one of the four primary service areas covered by the RPS team. To book services or schedule a meet and greet in Juno Beach, contact the team at 561-354-8295 or use the ‘Become a Client’ form at riversidepetservices.com.
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